Customer Support Executive (OPEN)

Job Description:

Successful candidate will interact with the company’s customers to provide them with information required to address their queries regarding products and services. In addition, they will deal with and help resolve any customer complaints.

About Us:

REALBRIDGE is a boutique digital marketing and development agency based in Bangalore, India. We specialize in offering digital marketing solutions to online gaming & casino businesses based in the UK.

Key Deliverables:

  • Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis and communicate courteously with customers by email & live chat.
  • Resolve product or service problems by clarifying the customer’s complaints.
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Expediting correction or adjustment.
  • Following up to ensure resolution & complete customer satisfaction.
  • Review new customer’s accounts and financial details to combat fraud or any other potential abuse of the system.
  • Learning about your company’s products and services and keeping up to date with all changes.

Qualifications:

  • Any degree from a recognized University

Key SKills:

  • Excellent communication skills (Verbal &Written)
  • Time Management
  • Multi-tasking
  • Problem Solving
  • Analyzing Information
  • Resolving Conflict
  • Quality Focus
  • Active listening & quick response.

Job Summary:

Job title: Customer Support Executive
Functions:  Customer Support
Industry: e-Commerce
Location: Bangalore
Package: Up to INR 2.1L per annum + Night shift allowance
Experience: Freshers
Job Type: Permanent

Contact Details:

Ph: +91-(0)80-4093-6832

Email: recruitment[at]realbridge[dot]in